HELP!!(Steven LoneWolf Winston)

I'm writing this with tears in my eyes,My family and I came down here
to Spain Madrid for a short vacation unfortunately we were mugged at
the park of the hotel where we stayed. All cash,credit card cell were
stolen off me but luckily for us we still have our lives and
passport safe.

I've been to the embassy and the Police here but they're not helping
issues at all,They asked us to wait for 3weeks which we can not.Our
flight leaves in less than few hours from now but we are having
problems settling the hotel bills and the hotel manager won't let me
leave until i settle the bills.

I'm freaked out and i need your urgent help

Steven